Making your services easier to use
I design and build the platforms your customers rely on, then automate the manual work so your team can focus on the work they do best.
Trusted by
Organisations
Sound familiar?
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Support is fielding the same calls and emails every day
I find where customers get stuck and fix it, so they don’t need to pick up the phone
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Workflows held together by spreadsheets
They’re hard to hand over and even harder to explain to a new starter. I turn them into tools that do the remembering for you
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The platform has grown one bolt-on at a time
Nothing quite matches, and every change risks breaking something else. I pull it back into one system your team can build on without crossing their fingers
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Something feels off, but nobody can say what
Each team’s part works fine on its own, but customers feel the joins. I take on the whole journey, not just one team’s piece, and close the gaps
What you get
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Expertise inside the team
I work day to day with your people rather than designing from a distance, and I document the value I’m adding as I go
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Every step of the journey
I design every step your customers take and build the systems behind it, so nothing falls between teams
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Someone who sticks around
I look after what we build long after launch, keeping it secure and up to date rather than letting it slowly fall apart
Selected work
Frequently asked questions
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Near Bordeaux, France.
I was born in Jersey and hold British and French citizenship, so working with teams in Jersey, the UK or the EU is straightforward.
I work remotely and can come on-site when the project needs it.
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There are two ways to work with me.
Fixed price
For a defined piece of work, I quote a fixed price, usually as two-week sprints.Retainer
For ongoing support, we agree a set number of days each month.If you’re not sure which suits you, tell me what you need and I’ll suggest one.
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Start with my free homepage audit. I’ll tell you what’s getting in your customers’ way and what I’d fix first, and it’ll be in your inbox within 24 hours.
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Probably. Most of what I do falls into four areas:
Brand
Logos, sub-brands and guidelines built to last. One brand system I designed ran for five years across a whole product suite.Product and web design
Research, user journeys and interfaces for websites, portals and booking systems.Development
Front-end and CMS builds your team can update without calling me every time.AI and automation
Taking manual admin off your team’s plate, and making your site easy for AI tools to read and recommend.Whatever you’re stuck on, there’s a good chance I’ve dealt with something like it before. Get in touch and we’ll find out.
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Most likely...
I’ve worked across RegTech, EventTech, PropTech, financial services, e-commerce and government. But the sector matters less than the problem you're trying to solve.
If the idea’s good, I’ll get up to speed very quickly.