# Making your services easier to use

Source: https://jonleverrier.com/organisations

I design and build the platforms your customers rely on, then automate the manual work so your team can focus on the work they do best.

## Sound familiar?

**Support is fielding the same calls and emails every day** I find where customers get stuck and fix it, so they don’t need to pick up the phone

**Workflows held together by spreadsheets** They’re hard to hand over and even harder to explain to a new starter. I turn them into tools that do the remembering for you

**The platform has grown one bolt-on at a time** Nothing quite matches, and every change risks breaking something else. I pull it back into one system your team can build on without crossing their fingers

**Something feels off, but nobody can say what** Each team’s part works fine on its own, but customers feel the joins. I take on the whole journey, not just one team’s piece, and close the gaps

## What you get

1. **Expertise inside the team**: I work day to day with your people rather than designing from a distance, and I document the value I’m adding as I go
2. **Every step of the journey**: I design every step your customers take and build the systems behind it, so nothing falls between teams
3. **Someone who sticks around**: I look after what we build long after launch, keeping it secure and up to date rather than letting it slowly fall apart

## Selected work

- [White Paper Booking Engine Design & Development](https://jonleverrier.com/case-study/white-paper-booking-engine-design-development): How I redesigned and rebuilt The White Paper Conference Company's booking engine in Craft CMS: drop-offs down 90%, back office from four staff to one.

## Frequently asked questions

**Where are you based?**

Near Bordeaux, France.

I was born in [Jersey](https://jersey.com) and hold British and French citizenship, so working with teams in Jersey, the UK or the EU is straightforward.

I work remotely and can come on-site when the project needs it.

**How do you work?**

There are two ways to work with me.

**Fixed price**
For a defined piece of work, I quote a fixed price, usually as two-week sprints.

**Retainer**
For ongoing support, we agree a set number of days each month.

If you’re not sure which suits you, [tell me what you need](https://jonleverrier.com/contact) and I’ll suggest one.

**Can you take a quick look at our site?**

Start with my [free homepage audit](https://jonleverrier.com/tools/homepage-audit). I’ll tell you what’s getting in your customers’ way and what I’d fix first, and it’ll be in your inbox within 24 hours.

**Can you help me with...**

Probably. Most of what I do falls into four areas:

**Brand**
Logos, sub-brands and guidelines built to last. One brand system I designed ran for five years across a whole product suite.

**Product and web design**
Research, user journeys and interfaces for websites, portals and booking systems.

**Development**
Front-end and CMS builds your team can update without calling me every time.

**AI and automation**
Taking manual admin off your team’s plate, and making your site easy for AI tools to read and recommend.

Whatever you’re stuck on, there’s a good chance I’ve dealt with something like it before. [Get in touch](https://jonleverrier.com/contact) and we’ll find out.

**Do you have experience in my sector?**

Most likely...

I’ve worked across RegTech, EventTech, PropTech, financial services, e-commerce and government. But the sector matters less than the problem you're trying to solve.

If the idea’s good, I’ll get up to speed very quickly.

Get started: https://jonleverrier.com/contact